Terms & Conditions

FIELD & FACILITY RODENT CONTROL
TERMS & CONDITIONS OF SERVICE

Effective date: 4th February 2026
Business name: Field & Facility Rodent Control (“we”, “us”, “our”)
Contact: enq@fieldfacilityrodentcontrol.co.uk

These Terms & Conditions apply to all services provided by Field & Facility Rodent Control. By booking, instructing, or accepting a quotation from us, you agree to be bound by these Terms & Conditions.

1) DEFINITIONS
1.1 “Client” / “you” means the person, company, partnership, farm, organisation, facilities manager, agent or other party instructing us.
1.2 “Services” means the specialist shooting-only pest control services we supply, including any site assessment, attendance, control session(s), and the production of reports/visit notes.
1.3 “Site” means the premises/land where the Services are to be performed.
1.4 “Visit” means a scheduled attendance at the Site.
1.5 “Programme” means a package of multiple Visits over an agreed period.
1.6 “Retainer” means an ongoing service arrangement with scheduled Visits and any agreed response terms.
1.7 “Quotation” means our written price/estimate for the Services.
1.8 “Booking” means a confirmed instruction for us to attend and/or provide Services, whether confirmed by email, text, messaging app, online form, or telephone.

2) OUR SERVICE (SCOPE AND BOUNDARIES)
2.1 We provide a specialist, shooting-only control service for rodents and other permitted pest species where lawful, appropriate, and safe to do so.
2.2 Our service is deliberately specialist. Unless expressly agreed in writing, we do NOT provide:
    (a) baiting or rodenticide programmes;
    (b) trapping or trap lines;
    (c) proofing/building works or structural exclusion;
    (d) general pest control for all pest types.
2.3 We may provide practical recommendations to reduce pest pressure (for example housekeeping, storage practices, site controls). Recommendations are advisory and do not form part of proofing/building services unless agreed separately in writing.
2.4 We are not responsible for infestations arising from factors outside our control, including but not limited to reinfestation pressure, neighbouring land activity, site housekeeping, open feed sources, access points, and operational changes on Site.

3) PROFESSIONAL STANDARDS
3.1 We operate professionally and will use reasonable care and skill in delivering the Services.
3.2 We operate strictly on a permission-based and safety-led basis. If safe and lawful conditions cannot be achieved or maintained, we will not proceed and/or we will stop work (see Clause 7).

4) BOOKINGS, ATTENDANCE WINDOWS, AND ACCESS
4.1 Booking confirmation. A Booking is confirmed when we (a) confirm a date/time (or attendance window) and (b) you accept the Quotation or otherwise instruct us to proceed.
4.2 Attendance windows. Where an exact time is not agreed, we will provide an estimated attendance window. Times may vary due to travel, site conditions, earlier jobs, or safety considerations.
4.3 Access. You must ensure we can access the Site at the agreed time/window, including (where relevant):
    (a) providing correct address details, entry instructions, gate codes, escorts, and keys;
    (b) ensuring any required permits-to-work, inductions, or sign-in processes are available and practical within the booked slot;
    (c) ensuring the nominated site contact is reachable.
4.4 Abortive attendance. If we attend but cannot gain access, cannot commence due to Site readiness, or must leave due to issues within your control, we may charge an abortive attendance fee and/or the full Visit fee (see Clause 8).

5) CLIENT RESPONSIBILITIES (YOUR OBLIGATIONS)
5.1 Authority and permission. You warrant that you have the authority to instruct us and that we have permission to be on the Site and to carry out the Services. If you are not the landowner/occupier, you must ensure you have written authorisation from the landowner/occupier (or authorised site dutyholder) before we attend.
5.2 Site safety information. You must provide accurate information about Site hazards and constraints, including (where relevant) livestock, staff movements, vehicle routes, restricted areas, public access risks, and neighbouring property boundaries.
5.3 Controlled access. You agree to co-operate with any reasonable safety controls we require, including restricting access to working areas during a Visit.
5.4 Suitability. You acknowledge that shooting-only control requires suitable conditions. Where suitability cannot be achieved, the Service may not proceed.
5.5 Co-operation. You must ensure reasonable co-operation by your staff, contractors, or site users so we can work safely and professionally.

6) QUOTATIONS, PRICING, AND VARIATIONS
6.1 Quotations are typically valid for 14 days unless stated otherwise.
6.2 Unless stated otherwise:
    (a) prices are based on the information you provide and a reasonable assumption of Site conditions;
    (b) additional time, additional Visits, or significant changes in scope may require a revised price.
6.3 Variations. Any material change to the Services must be agreed in writing. If Site conditions or your instructions change materially (for example, access restrictions, working area changes, or additional areas requested), we may:
    (a) agree a revised fee; or
    (b) reschedule; or
    (c) decline to proceed if safety and lawful working cannot be assured.

7) SAFETY, LEGAL COMPLIANCE, AND STOP-WORK AUTHORITY
7.1 We will only undertake work where safe and lawful conditions exist.
7.2 We retain sole discretion to determine whether conditions are suitable for safe operations at the time of attendance, including following a dynamic on-site assessment.
7.3 If conditions become unsafe or unsuitable, we may stop work immediately and withdraw from the working area.
7.4 Where we stop or decline work due to safety, legality, lack of permissions, or Site conditions, you may remain liable for fees associated with the Booking (including time on Site and travel), unless we agree otherwise in writing.

8) CANCELLATIONS, RESCHEDULING, AND ABORTIVE ATTENDANCE
8.1 Business clients (default). Unless otherwise agreed in writing:
    (a) cancellations/reschedules with more than 48 hours’ notice: no charge;
    (b) 24–48 hours’ notice: charge of 50% of the Visit fee;
    (c) less than 24 hours’ notice: charge of 100% of the Visit fee.
8.2 Abortive attendance. If we attend but cannot reasonably deliver the Services due to issues within your control (including lack of access, no responsible contact, Site not ready, permissions not in place, or Site restrictions not disclosed), we may charge:
    (a) an abortive attendance fee of £85; or
    (b) the full Visit fee,
    plus any reasonable additional costs incurred.
8.3 Weather and conditions. Where adverse conditions prevent safe working, we will attempt to reschedule. No party will be in breach for delays caused by safety-critical conditions.

9) PAYMENT TERMS
9.1 Invoicing. We will invoice you in accordance with the Quotation and/or agreed schedule (per Visit, per Programme, or per Retainer).
9.2 Payment due date. Unless stated otherwise on the invoice, payment is due within 7 days of invoice date.
9.3 Late payment. We reserve the right to charge interest and recover reasonable costs on overdue commercial invoices where permitted by law, unless a different rate is agreed in the contract.
9.4 Suspension. We may suspend Services (including retainers) where invoices are overdue.
9.5 Disputed invoices. You must notify us in writing within 5 working days of receipt of an invoice if you dispute it, setting out full reasons. Undisputed amounts remain payable on time.

10) REPORTS, RECORDS, AND INTELLECTUAL PROPERTY
10.1 Where included, we may provide visit notes and/or reports for your internal records.
10.2 All reports, templates, and written materials we provide remain our intellectual property unless we agree otherwise in writing. You may use them internally for the Site and for compliance/record-keeping purposes.
10.3 You must not publish our reports (including on social media) without our written permission, except where required by law.

11) PHOTOGRAPHS AND SITE INFORMATION
11.1 We may take photographs for operational records and/or reporting (for example, to document activity areas or site conditions). We aim to avoid capturing identifiable individuals.
11.2 If you provide site plans, photos, or documents, you confirm you have the right to share them and you permit us to use them solely to deliver the Services.

12) RESULTS AND NO GUARANTEE
12.1 Pest control outcomes depend on variables outside our control. We do not guarantee eradication, permanent prevention, or a specific numerical outcome.
12.2 We will deliver the Services using reasonable care and skill and in accordance with the agreed scope.

13) LIABILITY (IMPORTANT)
13.1 Nothing in these Terms limits or excludes liability that cannot legally be limited or excluded, including liability for death or personal injury caused by negligence, or for fraud.
13.2 Subject to Clause 13.1, and to the fullest extent permitted by law:
    (a) we are not liable for indirect or consequential losses (including loss of profit, revenue, business interruption, or reputation);
    (b) our total liability to you for all claims arising out of or in connection with the Services (whether in contract, tort/negligence, breach of statutory duty or otherwise) shall be limited to the total fees paid (or payable) by you for the specific Services giving rise to the claim, unless we agree a different cap in writing.
13.3 You remain responsible for Site conditions, housekeeping, and any steps you choose to implement (or not implement) following our recommendations.

14) INDEMNITY
14.1 You will indemnify us against losses, claims, and costs arising from:
    (a) your breach of these Terms;
    (b) inaccurate or incomplete information you provide;
    (c) lack of authority/permission to instruct us or allow the Services on the Site;
    (d) actions/omissions of your staff, contractors, or site users that compromise controlled access or safety arrangements.

15) INSURANCE
15.1 We maintain appropriate insurance for our business activities. Evidence of insurance can be provided on request, subject to reasonable confidentiality.

16) COMPLAINTS AND REMEDIES
16.1 If you are dissatisfied, you must notify us in writing as soon as reasonably possible and in any event within 7 days of the relevant Visit (or discovery of the issue), providing sufficient detail.
16.2 We will review complaints professionally and, where appropriate, may offer:
    (a) repeat performance (where practicable); or
    (b) a proportionate price reduction,
    consistent with our legal obligations and the agreed scope.
16.3 We will not be responsible for matters caused by site conditions, reinfestation, or factors outside our control.

17) TERMINATION
17.1 We may terminate or suspend Services immediately by notice if:
    (a) you fail to pay sums due within a reasonable time after reminder;
    (b) you breach these Terms in a serious way;
    (c) you cannot provide permissions/access needed;
    (d) we reasonably believe continued work would be unsafe or unlawful.
17.2 On termination, all sums due become payable immediately.

18) FORCE MAJEURE
18.1 Neither party will be liable for delay or failure to perform where caused by events beyond reasonable control, including severe weather, emergency site closures, road closures, acts of government, or other events preventing safe attendance.

19) DATA PROTECTION
19.1 We process personal data in accordance with our Privacy Policy, available here.
19.2 Where we handle site contact information and access details, we do so for the purpose of delivering the Services and maintaining professional records.

20) GENERAL
20.1 Entire agreement. These Terms, together with the Quotation and any written special terms, form the entire agreement between the parties.
20.2 Severability. If any term is found unenforceable, the remaining terms remain in force.
20.3 No waiver. A failure to enforce a term is not a waiver of that term.
20.4 Assignment. You may not transfer your rights under these Terms without our written consent. We may subcontract elements of administration (e.g., invoicing systems) and may subcontract operational work only where agreed and where competence and standards are assured.

21) CONSUMER CUSTOMERS (IF APPLICABLE)
21.1 If you are contracting with us as an individual acting mainly outside your trade, business, or profession, additional statutory rights apply.
21.2 Distance/off-premises cancellation rights. Where applicable, you may have a 14-day right to cancel. If you request that Services start within the cancellation period, you may be required to pay for Services performed up to the point of cancellation. If the Services are fully performed within the cancellation period with your prior request/acknowledgement, the right to cancel may be lost.
21.3 Nothing in these Terms affects your statutory consumer rights.

22) GOVERNING LAW AND JURISDICTION
22.1 These Terms are governed by the laws of England and Wales.
22.2 The courts of England and Wales shall have exclusive jurisdiction, except where mandatory consumer law provides otherwise.


ACCEPTANCE
By instructing us to attend, confirming a Booking, or accepting a Quotation, you confirm that you have read and accepted these Terms & Conditions.

Client name: _________________________   Date: _______________
Signed (Client): ______________________   Role: _______________